Refunds
The refund term of every paid product in one place, as its own terms state it.
How refunds work
Dodo Payments sells our paid products as merchant of record and sends your receipt. A refund goes back to the way you paid. The free tools cost nothing, so there is nothing to refund.
If this page and a product’s terms differ, the product’s terms apply. Rights the law gives you as a consumer stay as they are.
Full refund within 14 days, no reason needed
Reply to your receipt email within 14 days of the purchase. A refund ends the unlock or your use of the kit.
- EU Rules Finder: document kits and the four-kit bundle (terms)
- Bank Statement Converter: paid plans, counted from the first payment (terms)
- Pay Gap Report: report pack (terms)
- E-Rechnung-Check: invoice creator (terms)
- DPDP Notice Kit: consent pack (terms)
- BIS Certification Check: kit (terms)
- Plastic EPR Calculator: kit (terms)
- Toritekihou Tools: template kit (terms)
CBAM Exporter Pack: Evidence Pack, VSME report, consultant workspace
On request within 14 days of purchase, as long as none of the pack’s files (report, monitoring plan or evidence pack) has been downloaded; the same for the VSME report as long as it has not been downloaded, and for the consultant workspace within 14 days of purchase. If a paid feature fails for a reason within our control and we cannot fix it within 14 days, we refund the fee for that feature on request, downloaded or not. Terms
Heatbook: page packs
A pack is refunded within 14 days of payment if none of its pages were used; after a refund its pages are taken back. Terms
Landlord Notice Check: notice pack
If the pack is faulty, ask on its refund page within 30 days of payment; the whole price is refunded automatically, once per purchase, and the payment then no longer unlocks the pack. There is no other refund after the pack is supplied. Terms
Checked against each product’s terms on 12 November 2026.